As global supply chains increase in complexity and customer shipping and delivery time expectations compress, ensuring your business considers a system driven approach to inventory management is essential to success.
Elkay recently embarked on a five-year journey to open six new distribution centers, supporting both our U.S. manufactured sinks and drinking water products as well as our import program. Strategically placed across the U.S., once completed, we’ll be able to reach over 98% of our customers within 2-day ground delivery. While the prospect of providing world-class service is exciting, we also had to address operating system logic to correctly route sales orders while ensuring proper inventory is available in the right quantities at the correct location. After extensive research, we found a solution and began a two-year implementation process. Following the successful pilot launch and paying attention to lessons learned, our system now optimizes our growing network. Along the way, we took the time to evaluate our product lead times, making several corrections to provide more accurate data for decision making.
Although we thought our plans were right on track, COVID-19 arrived and brought new challenges and opportunities. Suddenly, it seemed everyone wanted to add a touchless feature to their public drinking water solution. Nationwide demand for our touchless drinking water products, including our bottle filler, reached unprecedented levels.