Delex
Bringing Overseas Purchasing and Delivery Together

Delex

Francisco Diaz, Delex | Logistics Transportation Review | Top Logistics Integration Solutions In Latin AmericaFrancisco Diaz, Co-Founder
International purchases can involve more than finding a product and paying for it. Buyers may encounter restrictions on overseas websites, payment methods they cannot access or shipping arrangements that make bringing goods home difficult. For Chilean customers, Delex has built a service around helping them navigate these steps, from purchasing products abroad to receiving them at home.

The idea originated with co-founder Francisco Diaz around 16 years ago. Interested in gaming collectibles, he purchased products through eBay and used international couriers like DHL to import them into Chile. What began as an idea to help friends make similar purchases gradually extended to other customers. The service expanded beyond collectibles into different product categories and markets.

“A small idea has developed into something larger, and we are proud to see how Delex has been growing and all the opportunities that have been appearing along the way,” says Diaz.

Managing Every Step of the Delivery Journey

Today, Delex serves customers through two main offerings. Through its ‘We Buy for You’ service, customers request products ranging from electronics and clothing to spare parts, sourced from online retailers or directly from overseas manufacturers. Delex prepares quotations in Chilean currency and purchases the items once customers approve the price. Products arrive at its Miami warehouse before the company handles customs clearance and delivery to customers’ homes in Chile.

With its international mailbox, customers can purchase products themselves and use Delex’s overseas warehouses in Miami or Spain to receive their purchases. Once parcels arrive, it coordinates their shipment to Chile, managing the cross-border movement without requiring customers to arrange each step themselves.

In Miami, a partner company manages the warehouse where customers’ parcels arrive. Delex uses Magaya, a warehouse management system, to monitor parcel status, alongside its tracking process to match packages with information customers submit before shipment. Customers can also access step-bystep tutorials on the company’s website to learn how to register and create their first shipment.

  • A small idea has developed into something larger, and we are proud to see how Delex has been growing and all the opportunities that have been appearing along the way.


A computer engineer, Diaz, built Delex’s digital infrastructure from scratch to reflect its operational requirements and customer information needs. Individual accounts allow customers to monitor pending purchases and shipments, while a world-map feature shows order progress and locates parcels. The company has also incorporated newer technologies, including AI, to simplify the process for customers.

From Global Purchasing to Local Delivery

Purchasing assistance becomes particularly useful when customers encounter restrictions that prevent transactions. Certain U.S. retailers, including Walmart and Home Depot, can be difficult to access from Chile. Delex uses VPNs to access these websites and prepare quotations. When customers cannot access retailers or use their payment cards, its U.S.-based personal shoppers can purchase products online or visit stores on the customers’ behalf.

For companies, Delex can arrange larger orders directly with U.S. manufacturers or major distributors and issue billing in Chile to support local accounting requirements. Travelers visiting the U.S. can also leave their purchases at its warehouse for shipment to Chile rather than carry them on their flight.

Delex works with carriers like UPS, FedEx and DHL for international shipping, with smaller carriers in the U.S. and Spain providing additional shipping options. In Chile, it uses an integrated web application from Enviame, which manages different local courier services and helps the company coordinate high volumes of deliveries across the country.

The business has grown from importing small boxes in one shipment a month to two shipments per month and now two shipments every week from Miami. Each shipment comprises large containers carrying approximately 10 to 15 pallets and around 800 pounds of cargo. Looking ahead, it is considering renting its own Miami warehouse to gain greater control over incoming parcels and operational flexibility for customers.

By coordinating overseas purchasing, parcel handling and the delivery process for customers in Chile, Delex has earned recognition as the Top Logistics Integration Solutions in Latin America 2026.

Deep Dive

Cross-Border Logistics Integration Beyond Shipment Tracking

Importing goods into Chile can involve several providers handling different parts of the same shipment. A parcel may reach an overseas warehouse without its purchase records being properly matched, while customs documentation and domestic delivery require separate coordination. Businesses sourcing internationally face the additional complication of suppliers that restrict purchases from foreign customers. Logistics integration providers must bridge these gaps without leaving importers responsible for managing every handoff. Overseas warehouse coordination determines how reliably international purchases enter the shipping process. Orders arriving from different suppliers may carry inconsistent references or incomplete recipient details. Without accurate matching, packages can remain unidentified or be consolidated incorrectly. Buyers should examine how a provider records incoming shipments and connects warehouse information with customer accounts. The ability to receive purchases from multiple sellers and prepare them for consolidated transportation can reduce fragmented shipping arrangements, particularly for importers handling frequent smaller orders. Purchasing restrictions can disrupt the process before goods even reach a warehouse. Some international retailers do not accept foreign payment methods or ship to forwarding addresses. A logistics provider offering purchasing assistance should be able to manage transactions that customers cannot complete independently. Clear quotations in the buyer's local currency help establish costs before commitments are made. Business importers also require suitable billing documentation for accounting purposes. The distinction between purchasing assistance and freight forwarding becomes significant when the supplier's sales conditions prevent a direct transaction. Shipment tracking must account for more than movement between countries. Overseas receipt, consolidation, customs processing and domestic dispatch can occur in separate systems. Customers may receive individual tracking numbers without understanding where an order stands in the overall import process. Integration platforms should connect these records and present understandable status updates. Internal teams also require timely information about missing documents or delayed parcels rather than discovering problems after an expected delivery date passes. “Delex combines its own shipment tracking system with warehouse management software to match incoming parcels against customer records and monitor their movement through overseas facilities.” Customs processing introduces another set of dependencies. Incomplete purchase information can delay clearance, while uncertainty over duties complicates the calculation of landed costs. Providers should establish documentation requirements before shipment and explain which activities remain the importer's responsibility. Coordination between international freight and domestic delivery is particularly important when consolidated consignments are separated into individual orders after arrival. Clear accountability reduces the time spent contacting different carriers for explanations. Final-mile distribution can become difficult when shipment volumes increase across Chile. Access to multiple domestic couriers allows delivery arrangements to reflect destination coverage and service availability. Yet adding carriers without connecting their dispatch information creates further administrative work. Executives should examine how forwarding providers assign shipments to local delivery partners and maintain status records after customs clearance. Support for larger consignments also matters when business purchasing extends beyond individual parcels. Delex integrates international purchasing and shipping services for customers importing goods into Chile. Its ‘Compramos por Ti’ or ‘We Buy for You,’ service handles overseas purchases, while its international mailbox service provides receiving addresses in its Miami and Spain warehouses. Delex combines its own shipment tracking system with warehouse management software to match incoming parcels against customer records and monitor their movement through overseas facilities. Its process includes customs coordination and domestic delivery through a web integration with Enviame, which connects local courier services. Customers can follow order progress through individual online accounts, while a world-map feature shows order progress and locates parcels. ...Read more
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Top Logistics Integration Solutions In Latin America 2026

Company
Delex

Management
Francisco Diaz, Co-Founder

Description
Delex is a Chile-focused cross-border purchasing and logistics service for consumers and businesses. It either sources and buys products on customers’ behalf or provides warehouse addresses in Miami and Spain, then coordinates shipping, customs processing and final delivery in Chile.