Matthew Mazi, Founder and President
Logistics and freight management in the U.S. is a $230 billion industry with a highly integrated supply chain network that links producers and consumers through multiple modes of transportation. Today, this highly competitive industry is undergoing a drastic transformation under intense pressure.
A combination of unexpected demand, shortage of workers due to the COVID-19 pandemic, and weak transportation infrastructure is making it difficult for companies to meet production, delivery, and distribution targets.
Every industry is feeling the effects of this supply chain disruption. Due to this dramatic shift in the global business environment, companies must find a logistics partner capable of meeting their modern-day shipping needs.
"We address our clients' and potential customers' concerns by offering unmatched customer service that many leading companies fail to offer," states Mazi"
Enter Mazi Logistics.
As a fast-growing third-party logistics (3PL) company in the U.S., Mazi Logistics excels at providing businesses with exceptional services that cater to all modern-day shipping requirements. In the freight forwarding space, the company is quickly earning itself a name with an unrivaled service portfolio that includes truckload services, step deck, heavy and specialized services, expedited and emergency shipping, LTL services, ocean freight and air freight shipping, and intermodal transport. Mazi Logistics operates nationwide with more than 85,000 carriers, allowing it to create greater supply chain efficiencies for customers.
"Since the beginning, we have been driven by a mission to provide the most efficient, cost effective, and personalized trucking solutions to our clients," says Matthew Mazi, President of Mazi Logistics.
Conceptualizing a Childhood Dream
Mazi Logistics' rapid evolution as a leader in the logistics space is largely due to Mazi's determination to set a new standard in the industry. Mazi was introduced to the world of logistics and trucking at a fairly young age by his father, who was an experienced truck driver. Growing up, Mazi Sr. sparked his son's fascination, leading him to pursue a degree in logistics, materials, and supply chain management.
Even though Mazi's parents wanted him to work for a freight brokerage firm after graduation, he had bigger plans.
With his deep industry knowledge and commitment to customers, he sought to fulfill a bigger need in the trucking industry while building a world of difference for shippers.
The journey wasn't easy, but Mazi was able to conceptualize his dream by founding a company that operates under the principles of integrity, professionalism, and reliability.
Challenging the Status Quo
With its business operations built around clients' success, Mazi Logistics always adopts a customer centric service model. The company takes the time and effort to understand a client's unique shipping needs, evaluate the pros and cons of their existing freight brokerage(s), and identify the best ways to simplify and facilitate their logistics operations.
Once these details are collated, Mazi Logistics works with clients to enhance their shipping experience by providing greater value than their current freight provider— in cost and efficiency. Mazi Logistics' professionalism and reliability provide clients with peace of mind and assurance that their products are in good hands, from pick up to delivery. These factors, combined with the company's exceptional customer service, allow it to remain relevant in today's highly competitive freight brokerage space.
"We address our clients' and potential customers' concerns by offering unmatched customer service that many leading companies fail to offer," states Mazi. Mazi Logistics eliminates the need for customers to interact with different agents and departments to fulfill their logistics requirements. The company assigns one dedicated agent per customer who will work with them to address all their concerns. Clients can present their queries and demands to Mazi Logistics' customer service experts and receive answers via call, email, or text.
Since the beginning, we have been driven by a mission to provide the most efficient, cost effective, and personalized trucking solutions to our clients
The customer service team at Mazi Logistics is available by phone day and night to ensure that all its customers' needs are taken care of. From monitoring their LTL shipments, tracking drivers for a truckload, submitting claims with carriers, and quoting out freight in time, the company covers it all. They also share every detail of freight forwarding operations with clients to maintain transparency and ensure quick response. Whether it's single or multiple shipments, Mazi Logistics provides clients with real-time tracking information to make the process seamless.
Competitive Pricing: The Leading Edge
Mazi Logistics' prominent position in the freight brokerage space is bolstered by its ability and willingness to provide services at a competitive price.
The company always makes its customers comfortable when it comes to pricing by being transparent and going the extra mile to negotiate rates for them. Whether it's single pallet shipping LTL or multiple pallets being shipped in a sprinter, straight truck, or 53-foot truck, the company provides customers with the best possible pricing.
By working with clients in negotiating and moving their freight, Mazi Logistics ensures that businesses have a stress-free and professional shipping experience, from the loading dock to delivery. The company leverages its strong relationships with carriers nationwide to achieve this. Mazi Logistics has a database of trusted, best-in-the-industry carriers to move clients' cargo.
Mazi Logistics' broad client base includes several prominent players in the manufacturing industry. In one instance, the company helped a client significantly reduce their shipping expenses while providing unmatched logistics services. Despite having more than 200 shipments a month, the customer was paying a huge fee to their previous brokerage company.
In our business, it's not about being the cheapest freight company, but about being reliable, offering top-of-the line service and great pricing at the same time
Mazi Logistics helped the client reduce their shipping costs by 15- to 30-percent, which contributed to a notable increase in their bottom line. "In our business, it's not about being the cheapest freight company, but about being reliable, offering top of-the-line service and great pricing at the same time," states Mazi.
The Mazi Advantage
Mazi Logistics believes that unmatched customer service, communication capabilities, negotiating skills, professionalism, and reliability are the main factors behind satisfying customers and operating a successful business. From quote to pick up and delivery, the company stands by its clients, which Mazi says is the most important factor in attracting customers.
This is made possible through Mazi Logistics' dedicated team of experts who are always ready to push boundaries to meet customers' varying logistics needs. By treating them as members of the Mazi family rather than just employees, the company provides them with the best work environment, which leads to higher productivity and customer satisfaction.
For Mazi Logistics, it's not just about the money; it's about satisfying customers on a new level and ensuring they can trust the company with their toughest obstacles and projects.