Must-have Features of Freight Forwarding System Software

The universal benefit and in-demand feature of modern freight forwarding software is access to real-time data. Shippers require immediate access to current shipment status, estimated arrival time, cutoff dates, unforeseen delays and complications, and other information

Fremont, CA: The global freight forwarding market is rapidly expanding, and forwarder services are evolving to keep up. With the growing arsenal of potential supply chain platforms that forwarders could use, it's difficult to see the forest for all the hype. The present state of flux in the industry complicates matters. As a result, supply chain leaders must understand the characteristics of world-class freight forwarding systems as well as collaboration platforms.

Real-Time Data Access

The universal benefit and in-demand feature of modern freight forwarding software is access to real-time data. Shippers require immediate access to current shipment status, estimated arrival time, cutoff dates, unforeseen delays and complications, and other information. Instead of simply waiting for that information to arrive via communication channels, users can stay on top of all applications and requirements within the right platform seamlessly and instantly. We've already been trained to pay attention to signals in our supply chain; now, we can combine data and signal-based alerts to truly become the partners and advisors our clients expect and require now more than ever.

Commercial Business Intelligence

When applied across data analytics, the value of data grows even stronger for shippers. Shippers can use analytics to understand what carriers or forwarders did, their performance rankings, and how to use those relationships to keep landed costs under control. A solid understanding of key performance indicators related to operations and profitability aids in the development of a more strategic, informed organization that can move forward with greater confidence. Forwarders benefit similarly from unifying their data streams in order to continuously monitor the performance of their partnering carriers or other service providers. Companies can seek out integrations, or even operating layers, to help connect siloed data sources even further and try to use systems with modern APIs, or at the very least other means of communicating with other systems, such as EDI or CSV data exports.

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