The definition of artificial intelligence (AI) is the system's ability to correctly interpret external data, learn from these data, and use these learnings to achieve specific goals and tasks through flexible adaptation. This technology is leading to major changes in the world today, and the job market has undergone tremendous changes due to more automation. If not all employees, many employees will have to acquire new skills if they do not want to be replaced by machines.
FREMONT, CA: On an international scale, AI might lead to a new world order, with China and the US fighting a tech cold war in which Europe is not even part of the picture. Regulation, international cooperation and diplomacy will aim to remedy negative effects. In this scenario, two areas will be of particular importance: ethics and education.
Ethics for a better world
First, an AI system will do whatever task it has been ordered to do – even if these tasks are unethical, illegal or lead to negative outcomes. Obviously, this is highly problematic and hence requires strict regulation and laws. However, there is a second, more complicated issue related to ethics and AI: humans are often imprecise in their commands, which might lead to misinterpretations and counterproductive outcomes. An AI system which is tasked with protecting the US president could simply lock him in the Oval Office. He is indeed protected, but that was not what was ™傱 intended in the first place. To perform as desired, AI systems need to have some understanding of human values and ethics to enable them to correctly interpret fuzzy commands. We will need to develop ethical guidelines and consequently implement them within AI-driven systems. This might not sound urgent right now, but as AI becomes more powerful and capable in the future, the need for ethics will become more important.
Third, AI systems are trained to learn from data. If this data is already biased, the error will be formalised and potentially amplified by AI. In the corporate world, an increasing reliance on AI will make existing company rules and actions more accentuated. If, for example, your company previously had a small bias toward hiring a certain type of applicants, then the newly introduced AI system will go all the way. This is what happened to Amazon, which had to discontinue a recruiting tool that systematically favoured male candidates.
Ethical behaviour can certainly be enforced or at least strengthened by regulations and guidelines. However, when regulators apply AI themselves, this discussion becomes all the more important. Today, China already broadly embraces AI in order to track and monitor its citizens. The Chinese government is collecting big data on individuals from a variety of sources, then using it to calculate an individual’s “social credit score”, which is intended to incentivise lawful behaviour and good citizenship. The score goes up for good behaviour, such as donating blood, or down, for example when getting a speeding ticket. Loan approvals, hiring decisions, and the like, are all based on the citizen’s score.
Education for a new world
The fact that ethical leadership becomes an imperative will also impact the educational system. Teaching ethics in schools, universities, and business schools will become crucial. Topics such as the combination of artificial intelligence and humanities may become as important as mathematics or geography. Courses on such topics should be taught to everyone, independently of the area of studies they focus on. But this is not the only domain where (higher) education will have to evolve, and as Rector and Dean of ESCP Business School, I constantly question myself on how to prepare the future generations for the changes to come.
Currently, curricula are created as if the world has barely changed. Surveys recurrently show that employers do not think career readiness is linked to academic achievement. However, for the moment, this is a rather subjective opinion and rarely supported by hard facts. Yet, in an AI-equipped workplace based on big data, such claims could rapidly become objective when linking job performance to academic achievements, extracurricular activities, or course attendance. This could help universities and business schools around the world to revise both contents and pedagogy.
What skills will be needed in a world of AI which we only know little of today? Adaptability to new contexts and an entrepreneurial mindset are certainly useful. An appetite for lifelong learning as well. Basic knowledge in programming and data analytics will prepare future collaborations between people and machines – just like it helps to know some words in Chinese when working with China. Social skills and social perceptiveness are definitely part of this list, since they make employees less likely to be replaced by AI-powered robots. Managers will need to adopt an open, human, and highly ethical leadership style that generates confidence in employees who might be afraid of losing their jobs. Successful managers of the future will need to act as empathetic mentors and data-driven decision-makers at the same time.
Yet, to make room for such courses in students’ weekly timetables, others will have to be scratched. And those might not be the ones you would think of first. Why should one learn mathematics, if AI can do it faster and better anyway? If it is to train the brain to think in a structured way, or to enhance cognitive processing power, there might be better ways of achieving the same goal. Higher education needs to reflect upon this. Efficient 21st century education should be built upon the hypothesis of the human-machine symbiosis and focus on skills that will really be needed.